Refund & Return Policy

At Dhaka Auto Parts, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, please read our Refund & Return Policy below.

1. Eligibility for Return

  • Items must be returned within 7 days of delivery.

  • Products must be unused, in their original packaging, and with all original tags/labels attached.

  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

  • Electrical/ electronic components once installed.

  • Items that are damaged due to improper installation or misuse.

  • Custom or special-order parts.

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–10 business days, and the amount will be credited to your original payment method.

4. Exchange Policy

  • We offer exchanges for defective or incorrect items delivered.

  • Exchanges are subject to stock availability.

5. Shipping Costs

  • Shipping costs for returning items are non-refundable.

  • If the return is due to our error (wrong or defective item), we will cover the shipping costs.

6. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery with photo/video proof.