Exchange & Complaint Policy

At Dhaka Auto Parts, customer satisfaction is our top priority. We are committed to ensuring a smooth shopping experience and providing full support for exchanges and complaints.

1. Exchange Policy

• Products can be exchanged within 7 days of delivery.

• Items must be unused, in original packaging, and with all tags/labels intact.

• Exchange is only available for:

  • Wrong product delivered

  • Defective or damaged product

  • Size or compatibility issues (subject to availability)

2. Non-Exchangeable Items

• Electrical/electronic parts once installed.

• Products damaged due to misuse or incorrect installation.

• Custom or special-order parts.

3. Exchange Process

• Contact us via phone or email to request an exchange.

• Provide your order number, reason for exchange, and photo/video proof (if applicable).

• Once approved, send the product back to us, and the exchange will be processed within 5–7 business days.

4. Complaint Handling

• If you have any complaints regarding our products or services, please contact us within 48 hours of receiving your order.

• Complaints will be acknowledged within 24 hours and resolved as quickly as possible.

• We take every complaint seriously and aim to provide a fair resolution.

5. Shipping Costs

• Return shipping costs for exchanges are borne by the customer unless the issue is caused by our error.